September 13, 2011

Hi John.  These things happen and folks handle them in all different ways.  Your Daisy there is pretty special and the way you resolved this was unforgettable John.  I will be your customer for a long time to come; we go way back and only wish I could order more from you.  For those of us involved in customer service, I must say that you are all a class act.  Take good care John and thank you for your email and follow up.  You run a stellar company.  Gaspar S.